CUSTOMER SERVICE REPRESENTATIVE(Sales) Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING. SUMMARY OF QUALIFICATIONS -
Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development. -
Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million. -
Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel. -
Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control. -
Exceptional communication/interpersonal and organizational skills. EXPERIENCE
1989-Present OXBRIDGE,INC. -
Interface with merchandising personnel,at all levels,and provide technical information on company products and services. -
Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications. -
Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes. -
Coordinate delivery schedules and monitor delivery personnel. -
Organize promotional demonstration activities for home and Hew York marketing office. -
Respond to and resolve customer complaints. -
Manage office operations and produce correspondence. -
Control stock and conduct purchasing procedures. -
Assist sales department in establishing client base/sales territories.
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